Southwest Airlines. Uber. Disney. Zappos. Wells Fargo. What do these very different organizations have in common? Each has learned valuable lessons about the critical role that their internal culture plays in the engagement of their employees, how service is delivered, customers’ perception of their brand and, ultimately, the success of their organization. At the October 26 Leadership Connection. Ev will explore the relationship between these organizational elements and why it matters. In addition, Ev will discuss strategies for designing and aligning a positive internal environment and culture of engagement.
Ev Hopkins, PHR, is the Chief Administrative Officer for STCU. In her current role, she serves a variety of teams, including marketing, facilities, talent development, human resources and investment services. In addition, she facilitates the organization’s strategic planning process. Prior to working in financial services, Ev was a regional sales manager for a fashion retail company. In that role, she oversaw 85 store locations throughout the western United States, Alaska and Hawaii. With over 35 years of management, mentoring and leadership experience, Ev received a Bachelor’s degree in Program Management from Whitworth College, and a Masters of Organizational Leadership with a Concentration in Servant Leadership from Gonzaga University.
Doors open at 7:10 a.m. with breakfast available. Program begins at 7:30 a.m. and will conclude at 9 a.m.Park on floors 3 or 4 of the BARC garage, one block east of Hemmingson Center on Desmet Avenue.
The mission of Leadership Connection is to refresh and energize the region’s leaders and to connect them with one another. Founded in 2002, the nonprofit collaboration among Leadership Spokane, Gonzaga University and Whitworth University provides community members the opportunity to further leadership development through a fall and spring series of educational and networking breakfast workshops.